No. You are only permitted to hold one active account with BAGH and any subsequent registrations will not be permitted. BAGH reserves the right to close the duplicate accounts permanently.

No, registration can be done without an identity card number.

Identity card might be required if:
– You updating certain personal information on your BAGH account;
– Discrepancies or inconsistencies of information relating to you, your BAGH account or your transaction(s) with BAGH;
– Abnormal behavior of the account.

Notwithstanding the above, BAGH reserves the right to perform verifications on any of our members when we deem it necessary or appropriate.

No, you are not allowed to change your username after registration. Once you have successfully registered, you need to continue with that account.

Kindly contact our 24/7 customer support team for further assistance if you forgot your username.

For security reasons, your account will be automatically locked after multiple unsuccessful password attempts.

If your account has been locked, please follow the simple steps below to perform a password reset.

Step 1: Click on the ‘Contact CS’ button on the screen.  

Step 2: Select ‘Send us a message’.

Step 3: Click the ‘Account Issue’ button, then click ‘Account Locked’ button.

Note:

• After requesting three SMS reset passwords, you have to wait for another 72 hours to try again.
• You must login into your account within 15 minutes after receiving the new random password, otherwise, the password will expire.
• Reset password via SMS will not affect the request to reset password through Email. If you’re unable to reset the password via SMS, you can request to reset the password via email.
• If you’re unable to reset the password via SMS and Email, please contact our 24/7 customer support team for assistance. Our customer support representatives will conduct the verification manually and reset the password for you.

1. Visit the BAGH homepage and click on the ‘Log In’ button.
2. Select ‘Forgot Password’.
3. Choose to reset via email or SMS.
4. Enter username and verified email/phone number.
5. Follow instructions in the email/SMS.
6. Log in and change your password.

Note: After three SMS reset attempts, you must wait 72 hours before trying again.

1. Mailbox is full.
2. Email marked as spam/junk.
3. Network delay.
4. Incorrect email at registration.

Contact customer support if the issue persists.

1. Log in and go to ‘Profile’ > ‘Personal Info’.
2. Update full legal name and submit.
3. Update date of birth and submit.
4. Verify phone number via OTP.
5. Verify email via OTP.

1. Log in and go to ‘Profile’.
2. Select ‘Personal Info’ to view your personal information.

Yes, the name must match your bank/e-wallet account for transactions.